Our product is handmade by artisans in Mompox, Colombia. Each VALEROSA piece is unique; we celebrate the originality of our designs.

VALEROSA provides delicate jewelry items. With this in mind, we offer our customers the possibility to return or exchange their pieces if they arrive at their final destination with defects that prevent the user from wearing them as intended. Examples of manufacturing defects include breakage of the post, cracking or breaking of the metal, and loosening of the strands used in the filigree technique. If your piece experiences any of these situations, please email us at  info@valerosa.ca within 15 days after receiving your jewelry and we will reply with the return instructions.

The item must be unaltered, and all packaging, including the box, must be included in the return. If you do not have the original packaging, please place the piece inside a box strong enough to protect it during travel.

Cash refunds and charge credits are issued to the original purchaser with the original sales receipt. Gift returns with receipts can only be exchanged or converted to a gift card. Normal wear and tear of the piece is not covered. If you choose to exchange the product, please keep the return tracking number of the package you are returning. You can expect to receive the new product within 30 days after it arrives at the VALEROSA headquarters.

Misuse of the pieces and normal wear and tear do not qualify them for exchanges or returns.

Your purchase will take from 4 to 6 weeks. Processing time typically takes 1-3 business days, it takes 2 to 3 weeks to craft your order and an additional 10 to 15 days of shipping from Colombia to your door. Shipping time depends on the shipping method and your location within Canada. Please note that the total time for processing, crafting, and shipping may vary depending on the complexity of the design and any unforeseen circumstances.

Welcome to Valerosa.com ("Website" or "Service"). We take your privacy seriously and have created this privacy policy ("Policy") to inform you about how we collect, use, protect, and disclose the personal information that you provide to us. This Policy also explains your choices regarding our use of your personal information and how you can access and update this information.

This Policy constitutes a legally binding agreement between you ("User", "you", or "your") and Valerosa ("Valerosa", "we", "us", or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. If you do not agree to the terms of this Policy, you should not use the Website or Services. This Policy does not apply to the practices of companies that we do not own or control or to individuals that we do not employ or manage.

COLLECTION OF PERSONAL INFORMATION

We may collect various types of Personal Information from you when you use our Services. This may include, but is not limited to, your name, address, email address, telephone number, and payment information. We collect this information from you when you place an order, sign up for our newsletter, participate in a survey or promotion, or communicate with us via email or other means. Use and Processing of Collected Information.

We use the Personal Information we collect from you for various purposes, including:

• To fulfill your orders and provide customer service;
• To communicate with you about our Services and promotions;
• To improve our Services and offerings;
• To comply with legal obligations and resolve disputes.

 We may also use your Personal Information for other purposes with your consent or as otherwise required or permitted by law.

PAYMENT PROCESSING

We use third-party payment processors to process payments made through our Services. We do not collect or store your payment information.
The collection and processing of your payment information is subject to the privacy policies of our payment processors.

MANAGING INFORMATION

You have the right to access, correct, delete, or restrict the use of your personal information that we have collected, subject to applicable laws and regulations. You can manage your personal information by accessing your account settings, or by contacting us using the contact information provided at the end of this Policy. You may also unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in the footer of our emails.

If you request that we delete your personal information, we will take reasonable steps to delete it unless we are required by law to keep it, or unless it is necessary to fulfill the purposes for which it was collected, such as for accounting or record-keeping purposes. If we are unable to delete your personal information for any reason, we will inform you of the reason and the measures we have taken to protect your personal information from further processing.

DISCLOSURE OF INFORMATION:

We may disclose your personal information to third-party service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, order fulfillment, and customer service.
These third-party service providers are required to use your personal information only to perform the services that we have hired them to provide and are contractually obligated to protect your personal information as required by applicable laws and regulations.

We may also disclose your personal information in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event.

We reserve the right to disclose your personal information if required to do so by law, court order, or other legal process, or if we believe that such disclosure is necessary to protect our rights or the rights of others, investigate fraud, respond to a government request, or enforce our agreements or policies. Additionally, we may disclose your personal information to any law enforcement agency, government authority, or other third party where we believe such disclosure is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

We do not sell, rent, or share your personal information with third-party advertisers or marketing companies without your consent. However, we may share non-personally identifiable information, such as website usage data or demographic information, with third-party advertisers or marketing companies for the purpose of analyzing usage patterns and improving our marketing efforts.

RETENTION OF INFORMATION

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable laws and regulations.

We may retain certain information even after you have closed your account or stopped using our services, for legitimate business purposes or as required by law.

We rely on you to provide accurate and complete information, and to inform us of any changes to your personal information that may affect our ability to provide you with our services.

Please note that we are not responsible for the retention policies or practices of third-party service providers that we engage to provide services on our behalf, such as website hosting or data analysis.

SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are/or your are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Valerosa Jewelry Co., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless Valerosa Jewelry Co. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

SECTION 19 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at our contact information is posted below: info@valerosa.ca .